We are unable to add an item to an order already placed, in this case it is best to place a new order.

If you wish to cancel or modify your order, we invite you to contact our customer service as soon as possible. Depending on the status of your order, we cannot guarantee that your request will be processed, so we invite you to pay particular attention to the delivery address provided.

Please be assured that returns are possible within 14 days of receipt of the package and free of charge from mainland France if you wish to cancel the order following a change of mind.

First, we invite you to check the spam/junk folder of your inbox. If the email does not appear there, you can log in to your customer area (https://www.lexception.com/fr/compte) to check if your order has been validated and if the email address provided is correct.

If your problem persists, contact our Customer Service who will be able to provide you with further details.

Unfortunately, logistics errors can happen, although these cases are very rare. We are committed to resolving any shipping errors as quickly as possible, so we encourage you to contact us as soon as possible by registering the return of the item directly from your customer area.

You can then select the “I have a problem with this product” option when registering your return and specify in the drop-down menu whether the error relates to the size sent or the item reference. If you received the wrong item, please provide a description of the item received in error and the name of the expected item in the comments field when registering the return of the item. Accurately identifying the product received will help us understand the problem more quickly.

If you ultimately wish to opt for a bank refund, we invite you to specify this in the comments field as well.

We will then get back to you as soon as possible, once we have received your request and are assured of the availability of the item initially ordered.

When you confirm your order, you will always be given an approximate delivery time. This timeframe takes into account the storage of items in your basket and the delivery method chosen.

To track the progress of your order, we invite you to log in to your customer area and click on “View details” for the order in question. You will then find a summary of your order and a link allowing you to track the progress of your package. For orders shipped by Colissimo, you can track the progress of your package directly from your customer account. If your order has been marked “In preparation” in your customer area for more than 3 working days without any specific delivery time being specified (you can find the indicative delivery time in your order confirmation email), we invite you to contact us at serviceclient@lexception.zendesk.com, specifying the reference number of the order in question.

If the product you received is not suitable for you, you have 14 days from receipt to return any item that does not meet your expectations.

To this end, we invite you to log into your customer account at https://www.lexception.com/fr/compte and register the return or exchange of the item(s) you wish to return (do not hesitate to specify your details in the comments box if you are exchanging another item).

As soon as your return request is registered, a return number will be specified and will also be communicated to you by email: do not forget to indicate it somewhere on your package so that our returns department can identify it.

In mainland France, we invite you to use the prepaid Chronopost label which will be available via your customer account after registering your return procedure. Please note that the outbound shipping label must no longer be visible to avoid any confusion during delivery.

When you return your order, you can choose between a refund, a size change, or a product exchange. Refunds are always issued to the original payment method.
Shipping costs, except for express delivery or paid options, are refunded in the event of a full return (for mainland France only). Shipping costs outside mainland France are not refunded.
Gift cards are non-refundable and will be credited to your customer account.

If you received the product in question less than 14 days ago, go to the question “How to make a return”. From the list of return reasons, select “The product is defective”. We also invite you to specify the nature of the defect in the comments field as well as your preference between a standard exchange (subject to stock availability) or a refund (in the form of a credit on your customer account or a refund to your payment method).

If the return deadline has passed, we invite you to contact our customer service by email (serviceclient@lexception.zendesk.com) and include a photo of the defect. We will then contact the brand to confirm that the defect has been taken into account.

Pour supprimer votre adresse de notre newsletter, vous pouvez tout simplement le faire depuis votre compte client ou sur le lien suivant : https://www.lexception.com/fr-fr/newsletter

Vous pouvez réinitialiser votre mot de passe à tout moment en cliquant sur le bouton “Mot de passe oublié?” sur la page de connexion. Un nouveau mot de passe temporaire sera alors automatiquement envoyé par email sur l’adresse liée à votre compte et vous permettra de regagner l’accès à votre compte.Si la difficulté venait à persister, contactez notre service client via l’adresse serviceclient@lexception.zendesk.com et nous pourrons vous aider à regagner l’accès à votre compte.

Après avoir ajoutés des produits à votre panier, il vous suffit de saisir votre coupon ou bon cadeau dans le champ "Code de réduction ou carte cadeau" situé à l’étape de livraison (checkout), juste avant la validation finale de votre commande. Ce champ apparaît une fois que vous avez cliqué sur "Procéder au paiement" depuis votre panier.

L'Exception met en ligne entre 200 et 400 nouveautés par semaine. N'hésitez pas à vous inscrire à notre newsletter pour rester informé des nouveautés.

Nous réalisons des commandes spéciales régulièrement. Contactez le service client et nous essayerons de vous assister au maximum pour toute commande spéciale (produit que vous ne trouvez pas, taille ou personnalisation)

All products sold by L'Exception are original products, coming from official distribution agreements with the brands.

The easiest way is to use our search engine. To do this, click on the magnifying glass, or on a computer, you can simply type your search using your keyboard at any time. You can also use our category navigation and refine your search using our filters.

We invite you to go to the brand corner that interests you and click on the black button: "Subscribe to designer news alerts." Once a month, you will receive an automatic email with the latest news from your favorite brands.

You can manage your subscriptions from your customer account.

We simply invite you to subscribe to our stock alert. To do so, go to the product you're interested in and click on Stock Alert. You can then choose the size you're interested in and enter your email address.

Our purchasing team will be notified in real time and will try to recommend the part that is no longer available. You will then receive an automatic notification if the part is back in stock.

By subscribing to a stock alert, you will not receive any notifications other than the requested stock alert.